Refund & Cancellation Policy

1. All Sales are Final

All top-ups, purchases of Platform Credits, and purchases of vehicle listing slots are considered final and non-refundable. By completing a top-up transaction through our payment gateway (PayMongo), you acknowledge and agree that you are purchasing digital credits for immediate use on the AutoShowroom platform.

2. Strict Anti-Money Laundering (AML) & No-Withdrawal Policy

To comply with local financial regulations and prevent our platform from being used for money laundering, fraudulent activities, or illegal funds transfers:

• One-Way Transactions: Funds added to your AutoShowroom virtual wallet are strictly one-way.
• No Cash Withdrawals: Platform Credits hold no real-world monetary value outside of AutoShowroom. Under absolutely no circumstances can your wallet balance or Platform Credits be withdrawn, transferred to another user, cashed out to a bank account, reversed to an e-wallet, or exchanged for physical currency.
• Usage Only: Credits may only be utilized to purchase digital vehicle listing slots within the platform.

3. Cancellations

Because our service involves the immediate allocation of digital credits and listing slots upon payment, we do not offer cancellations once a transaction is successfully processed.

4. Account Termination & Forfeiture

If your account is suspended, banned, or terminated due to a violation of our Terms of Service (such as posting fraudulent listings or engaging in illegal activities), any remaining Platform Credits in your virtual wallet will be immediately and permanently forfeited without refund.

5. Technical Errors

The only exception to our strict no-refund policy is in the event of a verified technical error on our end (e.g., you were charged, but the Platform Credits were not added to your account). In such rare cases, we will investigate the discrepancy and, if verified, credit your account with the missing slots or work with our payment provider to resolve the issue.

6. Contact Us

For billing inquiries or to report a technical payment error, please contact us at: